About Filter

What size filter do I need?

The easiest way to find your filter size is to check the filter currently in your unit. The dimensions are usually printed on the frame (look for both nominal and actual sizes).

If no size is listed, simply use a tape measure to get the exact length, width, and depth of the filter frame.

For a detailed guide on how to measure your air filter, click here.

Which direction does the air filter go?

It's simple: look for the arrows printed on the side of the filter frame.

These arrows indicate the direction of airflow. Always insert the new filter so that these arrows are pointing towards your furnace or air handler unit. This ensures air flows correctly through the filter for optimal performance.

What is air filter MERV rating?

MERV stands for Minimum Efficiency Reporting Value. It's a system that rates how well an air filter captures airborne particles. The higher the MERV rating, the more tiny particles the filter can remove from your air.

Here's a quick look at common MERV ratings:

  • MERV 8: Great for everyday use, capturing common particles like dust, pollen, and lint. It's a good choice for most homes.
  • MERV 11: Offers enhanced filtration, trapping smaller particles such as pet dander, mold spores, and some smoke. Ideal for homes with pets or light allergy sufferers.
  • MERV 13: Provides superior filtration, capturing very fine particles including bacteria, viruses, and ultra-fine dust. Often recommended for those with severe allergies, asthma, or in environments where cleaner air is critical.

For a more in-depth explanation of MERV ratings and to help you choose the best filter, click here.

Which air filter is best for my home?

Your choice in air filter should depend on needs. MERV 8 filters are perfect if you have no pets and allergies are not a serious concern. MERV 11 filters are recommend for occasional allergy sufferers and homes with pets. A MERV 13 filter should be used if allergies are a serious concern and there are tobacco smokers in the house.

How Do I Replace My Air Filter?

Changing your air filter is a quick and important task! Here are the basic steps:

  1. Get the right size: Ensure you have a new filter that matches your unit's dimensions.
  2. Turn off power: Locate the power switch next to your unit or at your fuse box and turn off the system for safety.
  3. Remove old filter: Carefully slide out the old filter and dispose of it. Be prepared for dust and debris!
  4. Insert new filter: Slide in the new filter, making sure the airflow arrows point in the direction of the furnace/blower.
  5. Replace cover: Close or screw the cover back into place.
  6. Restore power: Turn your system back on.

For more detailed instructions and helpful visuals on how to change your air filter, click here.

What is the difference between nominal size and actual size?

  • Nominal Size: This is the common, rounded size (e.g., 20x25x1) that's usually in large print. This is the size you use to buy filters.
  • Actual Size: This is the filter's precise, exact measurement (e.g., 19.5 x 24.5 x 0.75). It's typically in smaller print and is always slightly smaller than the nominal size to ensure a proper fit.

Think of nominal size as the filter's "name," and actual size as its precise physical measurement. Always use the nominal size when choosing your replacement filter.

How often should I change my air filter?

A good general guideline is to replace your pleated air filters every 90 days (3 months).

However, how often you actually need to change it depends on a few factors:

  • Pets & Allergies: If you have furry friends or family members with allergies/asthma, you'll want to change your filter more frequently – often every 30-60 days.
  • Kids & Activity: Homes with children or higher activity levels might also benefit from more frequent changes.
  • Dust Levels: If your home seems to accumulate a lot of dust, consider checking and changing your filter more often.

Regular filter changes are key for clean indoor air, an efficient HVAC system, and lower energy bills.

For a detailed guide on how often to replace your air filter and why it matters, click here.

Can I use the same air filter for both heat and AC?

Yes, both AC filters and furnace filters are the same thing. We categorize filters based on their intended use to make filter shopping easier for the customer. During the summer months you are more likely to search for AC filters. While during colder winter months you are looking to buy furnace filters. A good tip for remembering when to change your filters is to replace them at the start of each new season.

Where is my air filter located?

The location of your air filter can vary depending on your specific HVAC system setup. Most commonly, you'll find it in one of these places:

  • In the return air duct: Often near the furnace or air handler, where air is pulled into the system.
  • Inside the blower compartment: Directly within the unit itself.
  • Behind a wall or ceiling vent: Less common for the main filter, but some systems use a filter in a large return air vent.

Order

How can I track my order?

Checking the status of your order is easy! You can track your order directly on our website by there

Simply enter your order number or track number into the tracking field and click "Track" to see the latest updates on your shipment.

How do I cancel my order?

If your order has not yet shipped, we may be able to cancel it for you.To request a cancellation, please email us immediately at info@amorairglobal.com.

Be sure to include your order number and the name associated with the order for verification purposes. We will review your request and get back to you as soon as possible to let you know if we are able to cancel your order before shipment.

I received a damaged item

We're so sorry to hear that your item arrived damaged. Please rest assured, we're fully committed to resolving this for you quickly and without hassle!

To report a damaged or defective item, please follow these steps:

  1. Email us: Send an email to info@amorairglobal.com explaining the type of damage and the part number(s) of the item(s) affected.
  2. Attach photos: Include clear photos of the damaged item(s) in your email. This helps us assess the damage quickly.
  3. Your preference: Let us know if you would prefer to have the damaged item(s) replaced or refunded.

We will contact you shortly to gather any additional information or photos that may be needed, and to provide updates on the status of your replacement or refund.

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